What Information We Hold and Why
When you register, we collect the details you submit — name, contact information and account credentials. When you deposit using bKash, Nagad or Rocket, we record the transaction reference and amount so your wallet balance updates correctly; we do not store your mobile banking PIN or
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full wallet credentials. We also collect device and session data — browser type, IP address, pages visited — to keep your account secure and to detect unusual login attempts. If you contact support, that conversation is logged against your account. We keep this data for as
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long as your account is active and for a period after closure as required by applicable law. You can ask us to correct inaccurate details at any time through the account settings page or by writing to our support team. Whether this policy applies to you
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depends on your local law and the eligible regions we serve — if you are unsure, check with support before proceeding.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.